Return Policy

Return policy Optus Technologies are pleased to confirm that we provide an exceptional 90 days warranty on all lamps and extended periods where the manufacturer’s warranty is longer; this applies to any brand showing faults due to defective materials or workmanship. The warranty commences from date of invoice.

Damaged in transit Breakages of lamp or module must be reported within five working days of receipt to enable us to claim with our carriers. Any claim outside of this period cannot be supported.

Customer Ordered in error If you have ordered the wrong item or you no longer require the lamp, please contact our sales team Contact us within 14 days of the invoice date. Normally a restocking charge is applied against the return credit, assuming the package is unopened, in pristine condition and intact.

Faulty Product / Warranty claim If in the unlikely event that your lamp does not work and that there appears to be a fault please use the standard returns process to get the lamp back to us and to receive a replacement. ( To know the standard return policy please call the sales team )

Incorrect product supplied We endeavour to ensure that we supply the correct lamp to you, but in the unlikely event that we have made an error with your order, please contact our sales team (Contact us) within 7 days of the invoice date. The query will be checked by our sales team against your original purchase order. Products must be unopened, in pristine condition.